Poor service at diepkloof sqaure standard bank.

on the 28th of march 2018 I went to standard bank diepkloof Soweto to dispute 5 bank chargers for a debit order that went off ones for 99.00 which I don't even know the company. I was assisted by a very unconcerned Portia who when I called am shocked to find out she is an acting Branch manager .I had to call the bank more than 5 time to get the same answer or no feedback at all.I just called her now and to my surprised she still hasn’t logged my call for the reversal of the 5 unpaid item fee that I was charged by standard bank This complaint is over 16 DAYS OLD . Can I please have the fees reversed as HAS left me at a very low budget and negative on my account . I do not understand why my account shows one debit order yet standar bank charged me 145.00 *5 for and their explanation is that the rest of the debits do not reflect on the system ,why are they not reflecting on my statement when I only see one.can I pls have the 145 reversed back ASAP