Poor service at complaints department standard Bank

I recently complained of poor service at standard as my insurance was cancelled without informing exactly which date it will be cancelled.Stanbic then attended to my complaint and after their investigation they registered my insurance claim and said they will have the insurance re instated. I was telephoned on Friday 22/01/14.The lady informed me to get a quote and then told me she will send an email to open communication to send the quote as she received a letter from her department to sort out my claim.Ibdid the quote and the companies dragged me for the quote but now standard bank has not sent me an email to send quote to.I am sending the quote to Terrall to handle now as she or standard bank has not rep**** to me.Ibdont know what to do now but this service is pathetic to poor. Your staff are all females what's going on there females are more competent in my view but here you'll just failing to do simple things.i am sorry but this is poor service to treat a medically boarded person and who's spouse is a deaf.i am sorry standard bank this needs to go to the press or ombudsman.