AG
Aveshan G
1 reviews | Active since Aug 2016
06 Mar 2025, 15:24
Poor service as per your Standard business practice!
Seems like a post on HP or taking you to the Ombuds is the only time you guys will assist. I have been waiting 2 weeks for someone to call me. All I want to know is the process that follows if I want to decrease my overdraft amount on a monthly basis. In addition, you keep emailing me to say I will be contacted but no one calls and you are addressing me by the wrong name. I only have 1 name and it starts with an A but you are using a name starting with a J!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
06 Mar 2025, 15:33Dear Aveshan,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Mar 2025, 15:33
Official
Dear Aveshan,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
AG
Aveshan G's updateReviewer Update
25 Mar 2025, 06:12I have been waiting from the 9th of March for your social media complaints team to get back to me. I have sent the required but have not recieved any acknowledgment of the email. I responded to the same email on the 16th March to ask if anyone is going to respond and there has been silence. And after I type this response you guys will call and say it's been escalated which is absolutely pointless and frustratin so DO NOT CALL ME WITHOUT FEEDBACK OR A RESOLUTION
AG
Aveshan G's update25 Mar 2025, 06:12
Reviewer Update
I have been waiting from the 9th of March for your social media complaints team to get back to me. I have sent the required but have not recieved any acknowledgment of the email. I responded to the same email on the 16th March to ask if anyone is going to respond and there has been silence. And after I type this response you guys will call and say it's been escalated which is absolutely pointless and frustratin so DO NOT CALL ME WITHOUT FEEDBACK OR A RESOLUTION