Poor service as a Prestige Banker

<p>I opened up a Prestige Cheque account with Standard Bank on 6 July 2016. I was assigned a Banker, Louisa Phora, and was assured that I could phone, email or make an appointment with her at any time to avoid having to queue in the branch etc (one of the benefits of Prestige Banking). I have been unable to get hold of her via phone, and she never responds to emails. A few weeks after opening the account, I recieved a message from a payee telling me their tranfer to my account was unsuccessful. Upon trying to reach Louisa and failing dismally, I called the Prestige line and the Banker assisting me had told me that Louisa had in fact never actiavted the account.</p> <p>I also recieved an email from Standard Bank on 21 July regarding my insurance policy, which made me suspicious as it required me to log onto my internet banking, and I did not have an insurance policy with Standard Bank at the time. I then forwarded the mail to Louisa and asked her what it to refers to. No response yet again.</p> <p>A few weeks later, I recieved a call from someone at the bank trying to sell me products and actiavte my UCount rewards. She was schocked when she heard Louisa had never offered me any of these products upon opening my account. </p> <p>Again on 17 August I sent an email to Louisa asking her to assist me in opening a Savings Facility. I have yet to recieve a response from her. I am utterly disgusted in her disregard for clients and do not want to do banking with her again. I have at this point actually considered changing banks, but if anyone knows what a mission it is to do all the admin and running around when opening an account, it's enough to put you off changing accounts. Please can someone assist me in opening a Savings Facility and also in changing Bankers.</p>