JP
Jaynesh P
1 reviews | Active since May 2017
21 Dec 2020, 16:35
Poor Service and unreliable
Automatically decided to add insurance to my vehicle, when I have already had comprehensive cover for the past 3 years on the vehicle. Still waiting to see if this gets corrected
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
22 Dec 2020, 03:15Dear Jaynesh Padayachy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply22 Dec 2020, 03:15
Official
Dear Jaynesh Padayachy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
28 Dec 2020, 15:44Good day Jaynesh,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre
Standard Bank's reply28 Dec 2020, 15:44
Official
Good day Jaynesh,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre
JP
Jaynesh P's updateReviewer Update
28 Dec 2020, 16:10Thank you, it has been resolved, I just however cannot believe that this was done with no consent or approval of the client.
JP
Jaynesh P's update28 Dec 2020, 16:10
Reviewer Update
Thank you, it has been resolved, I just however cannot believe that this was done with no consent or approval of the client.