Poor service and terrible ***** resolution

Whilst Standard Bank claims it was not breached it is funny that so many accounts seem to have had ***** from the same South American transactions. I had over R16k taken out of my account. It took me two days of phoning, emailing, in app messaging etc before I finally got hold of someone or got any response. I have since had to follow up myself 3 times. According to them my money should have been back in my account last Wednesday. It’s still not there despite me getting promised on Friday it was escalated and would be manually transferred. I definitely think it’s time to move my money to a bank I can trust as I obviously cannot rely on Standard Bank to protect me or my money or to answer the phone or emails.