Poor Service and Rude Sales Agents

Am I the only one who constently gets frustrated whenever I interact with the bank from something as simple as ordering a new card I had to go the the branch 4times, now with their app, I had a scheduled payment that I cancelled on my app yet it still went through and cause there was not enough money they charged me for it. I'm really disappointed in the bank and I feel they not doing enough to make of their products user friendly. Also I recieved calls from sales agents who were extremely rude one even dropped the call on me because I didn't want to buy the product they were offering, I was soo shocked.personally I like the bank because some of your stuff are friendly and sort of have a relationship with them but if things continue this way I might need to reconsider.