POOR SERVICE AND POOR SYSTEMS

<p>For years i have traded with a standard bank account. </p> <p>Their "payment-details" has the following references:</p> <p>Beneficiary name, Beneficiary reference and MY REFERENCE!</p> <p>For years and thousands of transactions I captured MY REFERENCE info so that I have record of what payments were for...</p> <p>So hard to believe this but standard bank don't allow you to see MY REFERENCE on any statements!</p> <p>They have the info! i saw it once on a consultants pc in a different system but they will not print statements for me containg the MY REFERENCE info.</p> <p>I have to spend tens if not hundreds of thousands on staff to try figure out what our payments were for when if we just had the statements with that info on, it would be clear and dead simple to reconcile.</p> <p>On many occassions I have asked call centres and consultants to supply that info, including business bankers. Many times they promise to get to the bottom of it as once iIreveal to them the ludicrousness of the problem they too are dumbfounded. Yet, to date, we still have no resolution and those who promised to get back to me have never done so.</p> <p>There is a new culture in South African service levels. Just ignore the client and hope they go away... </p> <p>I want my statements with MY REFERENCE info on PLEASE!!!!!</p>