Poor Service and Poor Attitude

Item: Standard Bank
Rating: 1
Author: Brendan S

<p>I have been dealing with standard bank have spent over R600 in airtime for calling them and my issue is not resolved i have recalled money from a transaction i did about a month ago and now they are still dealing with it when it was promised to me almost 10 days ago i have been told i will be called back by team leads but to no prevail and yet they have the audacity to put me on hold while they go to do something and the call drops and no call back im sorry but this is not professional at all i will not mention names but understand that standard bank is in direct violation of the consumer protection act as they are not delivering the service they have promised me</p>

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

24 Jul 2017, 10:56

Dear Brendan

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

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Standard Bank's reply24 Jul 2017, 10:56

Official

Dear Brendan

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

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Standard Bank's replyOfficial

24 Jul 2017, 14:59

Dear Brendan

I refer to our telephonic conversation and confirm that the matter has been addressed, however should you have any further concerns you can contact us.

Thanks,

Complaint Resolution Centre

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Standard Bank's reply24 Jul 2017, 14:59

Official

Dear Brendan

I refer to our telephonic conversation and confirm that the matter has been addressed, however should you have any further concerns you can contact us.

Thanks,

Complaint Resolution Centre

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