Poor Service AND Plumbing not Done as yet?

Good Day,<br> <br> Standard Bank insurance was informed on Monday around 15H55 that there was theft at 131 Sangiro Ave Elandspark which was reported to the SAPS.The assessor [Hennie] from standard bank came out to-day Wednesday to have a look at the plumbing pipes and pressure valve that is missing due to the theft and tried calling the offices which gave him no response. I spoke to Rachael from the call center at 13H52 to find out what time the plumber is arriving she said we allocated a plumber yesterday but he was unable to come out so she tried another plumber from Benoni but he said she need to find another plumber,then spoke to her supervisor [Zandele] who then said i will try to get someone to-day which i am still waiting.They are passing the buck to the plumbers which i gather that they messed up not allocating the plumber closer to Elandspark.My greatest concern is that due to the theft of the pressure valve water is unable to flow and HERE Standard Bank Insurance takes From Monday 15H55 TILL Wednesday a nothing is done, *********** and outrageous poor client service.Standard Bank Insurance need to get competent and reliable informative staff so the client is kept up to date .