Poor Service and No response

I opened a fixed deposit over the phone and requested that it be linked to my account so I can see my capital on my internet banking for peace of mind. The call center agent assured me that was possible and it would be done in 1 - 2 working days. 3 days later nothing was showing. I phoned again and a new agent told me it was not possible to view a fixed deposit online. A few days later I was told by an agent that it was in fact possible and she would get the original agent to assist me again and make sure my fixed deposit was view-able on internet banking. It is now a week later and no one has contacted me. This is ridiculous that 3 separate people say they are going to assist me and they do nothing. I am very worried about my account and what has happened to my fixed deposit!!!!