Poor service and no interest in my situation

<p>On the 14.07.2017 a notification went off on my phone saying that my Standard Bank account was debited for two vodacom contracts. I immediatly called the query number attach with the notification. I was instructed to go to the nearest standard bank branch which i did. I got to the bank and told the consultent that i do not know of a vodacom account and that i never took one out in my entire working caree. The consultant then told me he can reverse the debit and stop it. To my surprise i had to pay for both debits to be reversed and they did not evens investigate the matter further. I told them that someone is doing this and i don't know what to do ,but i was told if the people doing this just change the reference number then they can just open another contract. I was so dissapointed in standard back cause i have been with them for years and this is how i get repayed for banking with them.</p> <p> </p> <p>I just need to get to the bottem of this and no one seems interrested that my life can be completely destroyed by this.</p>