Poor service and no help what so ever

Completely irritated with the bank. Closed my prestige account in 2019 with them. Opened a business account that I was using and anotger personal Cheque account. Never received a single correspondence thatthe account was still open. That account was never closed. Now I am trying to reverse funds that where paid into that account accidentally. I have been on the phone with standard bank for around 3 hours on and off and no one can assist. They request I go into the branch that the account was supposed tobe closed at. Its 500km from where I stay. The level of incompetence is shocking. To top it all off they team leader, branch manager and a consultant was cc'd as an urgent escalation at 8:30 this morning. No one has even attempted to contact me with regards to the matter. I have been trying to phone them the whole morning with no answer and every single time I need to phone the call centre as there is no direct number.

Poor service. Poor client communication. Very disappointed in the bank. Assume this matter will take forever ad a day to be resolved.