BS
Brendan S

1 reviews | Active since Feb 2014

21 Jun 2018, 11:00

Poor Service And No Follow Up

I have app**** for a loan of an undisclosed amount at standard bank and got told 24 - 48 hours for the funds to reflect it is not going onto 72 hours and the funds are still not reflecting could i please know why this is the case and can we please rectify this. Side note i bank with standard bank and the loan was done through standard bank.

0
Replies (3)
Standard Bank
Standard Bank's reply21 Jun 2018, 11:11
Official

Dear Brendan

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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BS
Brendan S's update21 Jun 2018, 11:19
Reviewer Update
Im expecting resolution by the end of today 21/06/2018
BS
Brendan S's update21 Jun 2018, 13:00
Reviewer Update
So when should this be resolved