POOR SERVICE AND NO CONCERN

i have laid a complain previously regarding the incompetancy of StandardBAnk insurance which after lots of dispute they paid out ,I have then been struggling with Standard bank who were the executors of my mums estate ,to date they are still busy with the transfer and the deed ,i do not believe it takes a year to get the deed ,when the payment was needed i was hounded and had to make plans to pay or sell the house as my dad was not at a age to get a bond transfer .<br> i have been very patuent with this and now have had enough with this ,i need to know the status of this also how much interest i have been charges for incompentency .<br>