Poor service and no communication

My mother a pensioner is currently at a branch at Orange Farm Eyethu Mall to have her account unblocked but she's told that your systems are offline since this morning and it's a nationwide problem. How come client aren't told of these issue via sms?! I've had to struggle to get people to be able to take her to the nearest branch and now only to be told that Standard bank is offline...why Mara if you guys know that your offline communicate with your clients my bank communicates with me if things like this happen and notify when the matter is resolved but as well it wouldn't be offline half of the morning without it being resolved or unless your branches choose to tell people so that they don't have to work..Im truly dissatisfied and disappointed at the service our people get from your branches.