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Ntombi N

1 reviews | Active since Jul 2024

03 Jul 2024, 13:46

Poor Service and ****mers

Standard bank is a piece of **** including their employees I have been struggling to sort out their problem with them last month they have debited less than they were supposed to I was calling them everyday trying to get them to debit the rest of the amount.. This month they have debited but I keep on receiving messages that I need to pay them because I have canceled the debit...what the f... I did not cancel anything and the debit order went out on the agreed date.. I called them I was told I'm on areas and I'm handed over to debt collectors but they can see on my account that the money was debit but it doesn't reflect on their side now it's my problem...

My advice no matter how desperate you get but if you getting approved by Standard Bank for any asset run and never look back They are nothing but frustration to their clients!

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Replies (2)
Standard Bank
Standard Bank's reply03 Jul 2024, 14:30
Official
Good day Ntombi 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply05 Jul 2024, 13:48
Official
Good day Ntombi

Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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