Poor Service and Lack of Support.

We’ve been banking as a business client for several years, but the service has consistently fallen short of expectations.

Opening new accounts takes up to a week or even 2 each time-far from ideal for an established business. Most recently, we app**** for a bank guarantee more than a month ago and are still waiting, despite multiple follow-ups.

We've been assigned several different business bankers over the years, and unfortunately, the level of support has steadily declined. Requests to be assigned a banker in our area have gone ignored.

This ongoing lack of communication and support has made doing business unnecessarily difficult. We are very disappointed and sincerely hope that they address these issues.