Poor service and lack of feedback

I'm truly disappointed with the service received from standard bank insurance.<br> <br> I have been waiting already 2 weeks for a simple storm claim to be completed and yet everyday I call and there is always the excuse that the matter is with a supervisor for approval? I mean really now.<br> <br> The owner of the insurance being my grand mother wants the matter to be sorted out as she can not stand how untidy the damages has made her premises and the strangest thing is that there is no consideration whatsoever.<br> <br> I have never experienced a company with such poor customer feedback....<br> <br> I have been contacting the insurance about twice a day each day to get some closure with a promise of call back which is non-existent till today.<br> <br> I have noted each and every time I called into the offices there are many consultants who assisted me with the feedback on the matter and I have not once received a call from the consultant dealing with the matter.