Poor service and information relay

I went into the bank to cancel my account and was made to stay in the wrong queue for more than 30 minutes.<br> I was made to queue towards enquiry and when I got to the service area I was told that I had to go and start at the reception area to be directed to a consultant who would assist me. The service person was not friendly and did not even show concern over the fact that I had been standing for long and in vain. The worst part was that Senior citizens were just taken to the front without no specific area/teller where they would be assisted. All that was done was that they were just dumped in front of everyone without informing customers that they had to allow them to the front.<br> <br> I never went to the reception area as I felt my time had been wasted over nothing.<br> The bank needs to improve its operations and also instil a sense of courteous in their employees.<br> <br> Worst part is that they do not even have a facility to make life easy online and one has to go and queue again.<br> who knows how much time im going to waste next time?