Poor service and incompetency

Item: Standard Bank
Rating: 1
Author: Charmaine M

Good day,

I have sent numerous emails to my banker but no responses have been received. Her service is appalling please can I have a different banker allocated to me, as I will not be tolerating incompetency and poor service.

I’ve had to spend long hours in queues as a heavily pregnant woman because of the lack of response from her. I no longer want to deal with her please can I have someone new allocated to me.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

24 Dec 2020, 04:14

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply24 Dec 2020, 04:14

Official

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
***

Charmaine M's updateReviewer Update

02 Jan 2021, 11:18

It is now 2021 and I still have not received an action from the emails that have been sent to my banker and the public email address provided.

You’ve acknowledged my email on Hellopeter but have failed to action anything, please get this resolved immediately!

Charmaine M's update02 Jan 2021, 11:18

Reviewer Update