Poor service and Feedback from Standard Bank

Simpler, Better, Faster. What a joke!!!! We app**** for a further loan on our bond. Not only can the staff at the call center not assist with our questions, but each person we speak to gives us different feedback with regards to the breakdown of the new installment, and then today I hear that the system has the incorrect interest rate on our original bond! now it has to go back to some freaking department and I will only get feedback on Thursday - that is 3 days from now! How can such a easy request be messed up so? No senior person is willing to assist us either. this is ridiculous! We are considering cancelling the application and our bond and moving our services elsewhere. Poor poor service. What has happened to your customer service?