Poor Service and Failure to close account

You guys don’t even deserve this one star. I have an issue with your bank regarding the failure to close my Prestige bank account and the poor service I have received from my assigned banker.

On the 15th of May 2026 I emailed my banker to request closure of my Prestige account. He rep**** asking for my ID number, then went silent. I had to call the bank myself for assistance not more than a week after. My banker called back, tried to convince me to stay, which I refused. He advised he would submit the request for closure and call me when the account was closed. No feedback or communication followed.

I sent several emails requesting updates to which he did not respond for more than two weeks. On the 31st of May monthly bank charges were deducted from the account despite my closure request. I decided to call in again on the 1st of June since my assigned banker was not responding to my emails. I was told my query would be escalated, bank fees would be reversed, and the matter would be resolved in 48 hours or I would at least get feedback.

A week later on the 8th of June the money was reversed but the account was still not closed. I decided to transfer the money out of the account myself. Still no feedback from my banker. Today the so-called banker called me to let me know the bank charges had been reversed since he escalated the case. This is not true as it was not him who escalated the case, he has been ignoring my emails for more than two weeks. He now also claims I owe R80 for which I have no clarity, yet when I log in my balance shows R3.22.

I am extremely frustrated and gatvol. I closed the account because I want nothing to do with Standard bank. The reason I requested closure was due to poor service and nothing has changed. Instead of apologizing for the delays and lack of communication, my banker told me I may go ahead and email his manager to complain about his service. That is unacceptable.