JY
Johan Y
1 reviews | Active since Jul 2011
07 Jul 2025, 08:02
Poor Service and empty promises
Standard Bank I have repeatedly phoned and emailled for help regarding my revolving credit account. The account is frozen for some unknown reason and I cannot even see the balance on the app. I have been promised multiple times that the problem will be fixed within 48 hr which already started on 6 June 2025. I am absolutely speechless by the poor service and have no choice but to stop paying this debit order until you resolve this matter.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Jul 2025, 09:02Dear Johan Y,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply07 Jul 2025, 09:02
Official
Dear Johan Y,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
JY
Johan Y's updateReviewer Update
07 Jul 2025, 14:28Standard Bank
Not sure why this response is given and yet no action or plan to resolve the problem.
Nothing has changed
Not sure why this response is given and yet no action or plan to resolve the problem.
Nothing has changed
JY
Johan Y's update07 Jul 2025, 14:28
Reviewer Update
Standard Bank
Not sure why this response is given and yet no action or plan to resolve the problem.
Nothing has changed
Not sure why this response is given and yet no action or plan to resolve the problem.
Nothing has changed
Standard Bank's replyOfficial
07 Jul 2025, 14:54Our team is working on this matter. We will be in touch with further feedback.
Standard Bank's reply07 Jul 2025, 14:54
Official
Our team is working on this matter. We will be in touch with further feedback.