Poor service and disrespect

This bank approves any debit order in any day without a client approval. When a client log a complain with ombudsman they tell a client to close the account. This has an impact in company retrenching their staff and closing their branches especially in Durban. I've complained about this and they rep**** here but never contact me to resolve this issue. The next thing I will also have to close my account and go to another company because that how they resolve their issues