Poor service and customer experience

I received a new cheque card yesterday and it came with instructions on how to get the pin. Not 1 but 4 instructions. The first 2 requires use of the mobile app which keeps on giving errors when I punch in my ID number. Okay lets forget about the mobile app. The second instructions requires me to call a number which I did. I spoke to someone who told me they needed to send me a USSD code to authenticate me. So I had to drop the call to allow the USSD code to come through. It did come through and I was authenticated. Why promise me you will call me as soon as I have accepted the USSD code and not call. I have been waiting. Now I need to go shower because I can wait forever like waiting for Noah's bird that will not come back. The last two options to get the pin is to go to an ATM which I hate or to the branch to go stand in the queue. This is extremely frustrating at this day and age to battle just to get a card Pin.

I need the pin to relink my account to the Internet Banking profile.