Poor service and cooperation
Fund transfer from overseas. Funds were cleared from Inver transferes and was available in my account for 10 minutes. Funds were then taken out and frozen. Now they have requested numerous confirmation letters of where the funds came from etc, I have sent through all paperwork they need but no help. I have been in contact with an agent that decided he does not want to answer his email since 12pm today. I am losing R70 000 in a transaction tomorrow because the funds are not reflecting tomorrow and standard bank does not care. They did not do a single thing to speed up the process. I was just told they have 21 days to resolve the issue. Its funny because when they need a payment made to them the withdraw it no questions ask but when you need something from them they have 300 reasons not to release your funds. I am very disappointed
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Aug 2020, 23:52Hello Tiaan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply06 Aug 2020, 23:52
Official
Hello Tiaan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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's updateReviewer Update
07 Aug 2020, 12:42Yea no response for assistance. No help. Contacted the guy I'm supposed tocbe working with's superiors or teamleaders they are also off duty. I have missed my business flight because of this matter. I am going to miss my second flight today as well because no one wants to assist. The service I have received from standard bank is absolutely **********. I am seeing a lawyer this afternoon to resolve this matter because clearly there is no chain of command at standard bank and no one that knows if the employees working from home are even working.
If it is up to me I will close down standard bank. Your service is pathetic and your staff all tell me the same stupid line that I have had to listen to for the past 3 days.
No one ever trying to contact me to try and keep a client happy of the bank but clearly you don't need my money. In fact I will just take yours. I have waited and been patient enough with you. I am taking this further as you have cost me a lot of money with this matter and caused a hell of a lot of stess and frastration.
So thank you for the swift apology but that is not going to help me get the funds in my account!
If it is up to me I will close down standard bank. Your service is pathetic and your staff all tell me the same stupid line that I have had to listen to for the past 3 days.
No one ever trying to contact me to try and keep a client happy of the bank but clearly you don't need my money. In fact I will just take yours. I have waited and been patient enough with you. I am taking this further as you have cost me a lot of money with this matter and caused a hell of a lot of stess and frastration.
So thank you for the swift apology but that is not going to help me get the funds in my account!
's update07 Aug 2020, 12:42
Reviewer Update
Yea no response for assistance. No help. Contacted the guy I'm supposed tocbe working with's superiors or teamleaders they are also off duty. I have missed my business flight because of this matter. I am going to miss my second flight today as well because no one wants to assist. The service I have received from standard bank is absolutely **********. I am seeing a lawyer this afternoon to resolve this matter because clearly there is no chain of command at standard bank and no one that knows if the employees working from home are even working.
If it is up to me I will close down standard bank. Your service is pathetic and your staff all tell me the same stupid line that I have had to listen to for the past 3 days.
No one ever trying to contact me to try and keep a client happy of the bank but clearly you don't need my money. In fact I will just take yours. I have waited and been patient enough with you. I am taking this further as you have cost me a lot of money with this matter and caused a hell of a lot of stess and frastration.
So thank you for the swift apology but that is not going to help me get the funds in my account!
If it is up to me I will close down standard bank. Your service is pathetic and your staff all tell me the same stupid line that I have had to listen to for the past 3 days.
No one ever trying to contact me to try and keep a client happy of the bank but clearly you don't need my money. In fact I will just take yours. I have waited and been patient enough with you. I am taking this further as you have cost me a lot of money with this matter and caused a hell of a lot of stess and frastration.
So thank you for the swift apology but that is not going to help me get the funds in my account!
Standard Bank's replyOfficial
17 Aug 2020, 14:31Hello Tiaan
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply17 Aug 2020, 14:31
Official
Hello Tiaan
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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