Poor service and communication from Home Assist

On Sun night 19 Jul, a pipe broke inside the wall of my bath. (water running in the wall when tap is switched on). Registered the claim on Monday morning 20 Jul (claim nr - ***4).<br> There was no response from anyone until Tuesday when I was told there was a system problem and the appointed plumber changed from Izinga Access (Pty)Ltd to Lourens Plumbing. The plumbers made an appointment for leak detection which they did yesterday (22 Jul). I had no response from anyone, so phoned Std Bank who told me they'd get back to me later the day (no call was forthcoming). This morning I phoned for feedback again and was told they'd get back to me. 3 hours later I phoned again, and was told they'd get back to me. I phoned the plumber who said that Std Bank is not covering the claim (non-pressure part or something). How is this possible, considering that this is not wear and tear but something actually broke! So....phoned Std Bank again (just got off the phone), who said they received no report from the Plumber and they trying to get hold of him.<br> The level of communication between Std Bank and me, and Std Bank and the plumber is pathetic, and I'm still in limbo with no use of my bath!!