TM
Thandazile M
1 reviews | Active since Jun 2024
07 Jun 2025, 13:37
Poor service and communication, extremely disappointing
I wish I could leave a negative review if I could. I have been communicating with this bank since 2024 to try and get them to remove a car loan I have since settled with them. I settled my car loan and a short term loan in February 2024, yet to this day, under my credit report I have a high debt utilisation because they have not cleared any of these as per my previous requests. I am frustrated as my credit score has taken a hit because of their failure to update.
I have since downgraded from my prestige account due to the underwhelming service I received.
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Replies (1)
Standard Bank's replyOfficial
07 Jun 2025, 14:54Good day Thandazile,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jun 2025, 14:54
Official
Good day Thandazile,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***