Poor service and communication

<p>We recently sold a business property bonded with Standard Bank. The attorneys requested bond cancellation instructions from Standard Bank on the 17th November 2016. Standard Bank responded on the 17th November stating that they would provide formal cancellation instructions once approval from other divisions in the bank had been obtained. Nearly 8 weeks later, we have still not received the cancellation instructions and this is the only thing holding up the lodging with the deeds office. I have spoken to at least 10 people at Standard Bank and have the emails to prove it. I have also had people promise to call me back with answers but as yet no one has. I have been a client of Standard Bank for40 years but this is certainly the worst service I have ever experienced.</p>