1 reviews | Active since Dec 2016
Poor service and communication
<p>First time I encountered communication-less banking....I app**** for an extension of my home loan.After a week they needed additional documents which I had emailed and after that it's a total blackout. To date it's 40 days since I app****. I go back to the bank to follow up only to know that they said they didn't receive page number 2 of the document that I sent. On querying further did I realise that they didn't request the same from me or my prestige banker.. I formally complained on the website for which I get an sms stating that it will be resolved in 2 weeks. On the date that they promised they send me an apology and that the complaint had been resolved....but how they resolved it, I am yet to know...</p> <p>Today spent 2 hours at the branch to know that they have to reinstate the application again.</p> <p> </p> <p>This sort of service definitely makes them proud.</p>
Good day Jac Jacob
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Jac Jacob
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Jac Jacob
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Jac Jacob
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
My utmost gratefulness to the hello Peter team .It's seems a review here receives much quicker responses than standard banks own complaint mechanism, but the automated reply and technical jargon continues from standard bank.To date nothing has been done so far, except they stating that it has been escalated.At least have the basic courtesy to say that it will be handled after the festive season and not give false hopes.
Any other banks who are willing to give me a competitive rate please contact me. You will receive a minimum of 2 customer switches from standard bank to you, that includes, current account, home loan, credit card and insurance policies.
My utmost gratefulness to the hello Peter team .It's seems a review here receives much quicker responses than standard banks own complaint mechanism, but the automated reply and technical jargon continues from standard bank.To date nothing has been done so far, except they stating that it has been escalated.At least have the basic courtesy to say that it will be handled after the festive season and not give false hopes.
Any other banks who are willing to give me a competitive rate please contact me. You will receive a minimum of 2 customer switches from standard bank to you, that includes, current account, home loan, credit card and insurance policies.