aB
amalia B
1 reviews | Active since Feb 2011
20 Apr 2021, 08:17
poor service and card division is pathethic
I have been trying for 6 months now to sort out my credit card query with Kabelo and currently he is just ignoring me on my requests. Costs just keeps being added to my credit card which was paid up in full, and now I owe standard bank R43, for *********** people or people refusing to answer me and sort out the problem. Escalating a request to senior staff does not take 3 weeks. And card division is the worst I have ever seen in south africa. I want this sorted out today as this is no longer acceptable.
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Standard Bank's replyOfficial
21 Apr 2021, 04:40 Hello Amalia,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply21 Apr 2021, 04:40
Official
Hello Amalia,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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