1 reviews | Active since Sept 2013
Poor Service and Call Disconnection
Dear Standard Bank Complaints Team, I would like to formally lodge a complaint regarding the service I received from your contact centre. I contacted Standard Bank to resolve an issue that was caused by one of your agents. After explaining the situation, I was advised that only a manager could assist me. I was then kept on hold for more than 30 minutes because no manager was available. When I insisted on remaining on the line until a manager became available, the call was disconnected. This was highly frustrating and unacceptable, particularly as I was attempting to resolve an error that originated from the bank. I request that this matter be investigated urgently and that a manager contact me directly to resolve the issue. I would also like an explanation regarding the handling of my call and the reason for the disconnection.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Its three weeks later and i am still waiting for someone to resolve this issue
Its three weeks later and i am still waiting for someone to resolve this issue