POOR SERVICE AND BAD ATTITUDE

I have recently gone to the Std Bank Branch in Brooklyn Pretoria and requested for a foreign currency to be ordered prior to an international trip to be taken. I have indicated that in the case I will need more than the amount indicated I will give them a call. I then tried to call them the next two days at multiple occasions, but no-one ever picked up the phone. I then went to pick up what I initially ordered on the day before my departure (a Saturday) just to find out that they did not order the currency. They claim that they were not sure whether I was coming back. This is after I have been going there on many occasions over many years for foreign exchange. When I then indicated that I tried to call, the excuse was that they are understaffed. When I tried to assist the lady by advising that next time she must take a no. and call if they are not sure, I was given what I view as a bad attitude, and no apology. In stead they wanted to send me on Saturday morning to another branch. Today I called Std Bank General Banking department to get the Menlyn branch no. also to arrange for foreign currency, instead I was on hold for 18 minutes, and no number received. USELESS SERVICE DELIVERY