POOR SERVICE ALWAYS

Again I need to fight with Standard Bank and their poor Service it was their Funeral cover lies and false advertising now this? On the 15th of February we went to the bank to open a Estate Late account and we were helped by Yanga ( Greenstone) and she processed all the documents that was required and she had told us that it takes about 25 working days for the money to reflect into the account to my surprise on the 17th of May 2021 we went to the branch (Greenstone) to transfer so that we can have access to the funds it was not done? we went to Absa in April and they were able to transfer funds quickly, I don't understand how long does it take for Standard Bank to do just a simple thing? They will blame it on Covid , Covid does not make people stupid nor redundant to do their job, we have a car to pay and should it be repossessed I will hold Standard bank accountable I will SUE you for delaying the process. Can we have the money transferred and leave Standard Bank as it is a pathetic Bank please. Management has been included in the email to escalate but because they are ******** till today they have not gotten back to us.