Poor Service All Round. No interest in their clients

I would prefer giving no star, but had to chose one. Poor Poor Service. Been trying since October last year just to get in touch with a branch consultant at Killarney Mall. Standard bank share call just transfers, lets you hold on for half an hour and cut the call. Apparently Standard Bank do not know how to get hold of their staff in Branch. We are no longer in the 18th century. How difficult can it be. Tried again today, spoke to three consultants. Consultant one, transfer the call and gets cut off. Consultant two(Kenneth), do not worry sir I will call all the numbers until I can put you through. Cuts me off after 25 minutes. Consultant number three, I ask to speak to a manager, she just goes and transfers me back to the queuing system. Absolutely ridiculous. Not even to mention my Personal Banker has not been able for months to get hold of someone at the branch.