1 reviews | Active since Mar 2019
Poor service all platforms
App**** for a Credit Card on22/09/2020. Sent through documents as requested. Then asked again to send my documents on 23/09/2020, did that.
Called 3 days later and they cant find the application but will ask the online team to provide me with feedback. Called 3 days later again, still cant find the application, will ask the online team again to provide feedback. In the meantime I sent my ref number to the email adres provided for feedback, nothing. Called again, will ask the online team again for feedback.
Log a complaint on the website, only receive a ref. Number due on 12/10/2020, no feedback.
Messaged on facebook, will get back to me. Nothing yet.
I logged 5 calls in total, no response. And in the meantime a query has been done on my bureau.
Not sure if anything will happen to this complaint but it seems the online team has closed their doors.
Still waiting for a response, almost a month later.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***