POOR SERVICE AGAIN

My mum had passed on and I am assisting my father (75 years old) to get my mother's money from her accounts transferred to his account. I went into the bank and submitted all the required documents. The date it was submitted was on the 24th March 2021. I have tried contacting the deceased estates department directly, through their contact number, without any success. It keeps on making you wait for a consultant. I emailed the relevant department and receive an automated message stating their deceased estates portal is offline. The email that is given to direct any queries, gives the same message.

This is frustrating. Today is the 10th May 2021. Not one call, sms or email from standard bank stating that they are dealing with the application. Taking bank charges and fees is never offline but when it is time to deliver then you get the run around.