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erika P
1 reviews | Active since Mar 2009
10 Dec 2021, 10:11
Poor service
Call centre NEVER answers - been trying to get hold of an agent for days now - when some person does answer total disinterest and while trying to talk you get transferred back to the switchboard. Tried calling head office - same scenario. Come on guys - hundreds of rand later spent on airtime and no assistance???? Very, very disappointed. Seriously sick of hearing “we are currently experiencing high call volumes” :(
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Replies (1)
Standard Bank's replyOfficial
11 Dec 2021, 08:51Dear Erika D
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply11 Dec 2021, 08:51
Official
Dear Erika D
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***