Poor service

Item: Standard Bank
Rating: 1

I have recently opened a new standard bank account and asked that all debit orders must take place from the new account once the new account is opened.

After the new account was opened and ready, I queried what Debit orders is set to new account in order for me to check if I missed any.

I have mailed 1 of their consultants numerous times and visited my local branch a few times, but no one can answer this simple question :

"How can I view which debit orders are setup on my Standard bank account"

This is a basic banking question and I am getting no where. Would not recommend Standard Bank to anyone at this rate

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

22 Oct 2019, 09:36

Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***

Standard Bank's reply22 Oct 2019, 09:36

Official

's updateReviewer Update

22 Oct 2019, 16:52

An entire business day later and no feedback regarding this query whatsoever.
I am not sure what "address as a matter of urgency" is to you, but clearly it is not so urgent as to respond to me.

Again, wont recommend Standard bank, your support is *******!

If things continue at this rate, I will consider closing the bank account rather

's update22 Oct 2019, 16:52

Reviewer Update