POOR SERVICE, ACTIONS AND BEHAVIOUR THAT FAIL TO MEET CUSTOMER EXPECTATIONS

Dear Standard Bank

I have an business account with you for more than 10 years and been a loyal client for about 25 years.

I/My business are going through financial difficulties, and you are being ruthless to me and my business.

I have been without a business banker since March 2022 although I pay for the service.

Financial difficulties have kicked in a while ago and I have requested for help and or possible assistance/solutions.

I have raised the concern to employees at Standard Bank with possible proposals and or plan of action with no feedback, looks like everything mentioned was shown from the hand, many emails were sent that were unresponded to

After this I have logged a complaint with no respond nor communication to it to only find out afterwards that the complaint was closed without getting back to me

Since I have received no feedback from the parties I have involved in my complaints and emails I will raise the concern to Mr. Sim Tshabalala or Bill Blackie

Maybe they will take my complaints and emails more seriously than the employees they employee.

I need you as Standard Bank to phone me in the next 24hours either to resolve this matter or inform me of a possible way forward.

If I do not get feedback on this or a response, I will include the names a dealt with in my follow up complain - CONTACT ME ON ***