Poor Service (Account Locked)

Good Day

I've been making a follow up for 2 weeks with Thulani Nakeli (Business Banker) who is based in vereeniging branch. I received funds from Randwater which was on the 31st of October. I was told that I must send a proof of payment so that i can access my account. The proof of payment was sent to Thulani by Debra from Randwater but still nothing was done with my account. I also went to see Thulani in vereeniging he told me that the money was stopped by randwater which was not true.

On Monday I went to Standard Bank Simmonds Branch and I was told to wait for 48hours which lapsed today and still i can't access my account. Yesterday I called Themba Masuku from the ***** department complaining about Thulani as my business banker. I was told that there's a court order against me and the applicants wants to remove me as a signatory.

My question in this is, how do you remove someone as an account signatory while the same person is the sole owner of the business. I own 100% of my business, I do not have partners. I own my Standard bank account alone. It is not a joint account. I have attached all my company documents as a proof that I am a sole owner of the business.

While I was busy calling the ***** department, I was told that someone went to Three Rivers branch and asked Nzimande to stop my account, and that wasn't me. I spoke to Mr Nzimande he did open the account. Then 2 days later the account was stopped again. In this case I don't think my money is safe with Standard Bank. I have logged calls and no one called back to give any feedback. Why would I call the ***** department if I'm not legit?

I do not understand why would Thulani have a court order sent to him and I did not receive any. On the court order I'm one of the applicants at the same time I am a respondent which doesn't make sense. All I need is to have access in my account with no third parties involved. I will take this matter up if I'm treated the same way Thulani did. Please also remove Thulani as my business bank, I'm not happy at all with his treatment.

The same court order is dated the 14th and I only received it on the 17th while I was supposed to dispute it within 24hours from the issue date. There's more into this whole thing but I will have some people taken to court then jail. I was supposed to make payments on the 15th to date I can't access my own account. I will also forward all the communication between myself and Standard bank. This is so exhausting and I'm drained by this whole shenanigans.

In closure, I believe that your staff members are being instructed by outsiders to temper with my account. That's the same reason I reported to ***** department but still nothing has been done. I need access to my funds, my business account is with Standard bank so I do not know of any third parties. I just need you guys to release my funds if not I'll be closing my account before the end of this week.

For more clarity do not hesitate to reach out.

Your help in this matter will be greatly appreciated.

Kind Regards Vusimuzi Petrus Radebe Amazing PvR (Pty) Ltd ***