CB
Christoline B
1 reviews | Active since Apr 2018
31 May 2023, 11:35
Poor Service
I requested assistance with additional funds on my homeloan so that I can settle the bond of my parents as my father passed away recently and my mother is unable to pay the bond - they are also with Standard Bank since 2016. SA Homeloan provided me with a quote within a week and Standard Bank has not provided assistance for a month which is extremely bad considering that the bonds are with Standard Bank. I first wanted assistance from Standard Bank however after following up weekly I received a call from a consultant Michael who has no idea what is going on on my profile,
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Standard Bank's replyOfficial
31 May 2023, 11:57Dear Christoline Buys
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply31 May 2023, 11:57
Official
Dear Christoline Buys
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***