Poor Service

I’ve been trying since last Monday to transfer funds my cheque account to my Standard Bank credit card but app just says unavailable try again later. I finally used my wife’s account to make the transfer.

I purchased electricity on Saturday at about midnight. The money was deducted from my account but I have never received the voucher. I had to buy from my Capitec account. Standard Bank’s app is nothing but useless as I’ve had too many bad and frustrating experiences. The chat robot tells me at midnight to contact my banker or the nearest branch😁😁😁. My banker simply palms me off and refers me to client services. Why have a banker?