Poor service

Last month a transaction went off at a pay point and I received my sms including my new balance on my account. This month the same transaction went off and as I called the consultant she said I must go back to the store and go find out from the manager why the merchant didn’t release the transaction a month ago !!!! The more I explain to her everything went off mon my side and it’s not possible the more she stressed that I must go to them and it’s not the bank. This is such an inconvenience for myself as this isint the first time something like this has happened. I’m disgusted with the Bank and the service. .