LS
Lennon S
1 reviews | Active since May 2023
02 Aug 2023, 13:39
Poor Service
I am a long standing standard bank customer I app**** for a credit card via my banking app and there was an error but the application was approved, I called in the call center and the consultants seem to be confused w.r.t my application, today I have visited the branch and I was told the application was sent to the technical team to delete something and that department take long to respond, what does a client need to do to get assistance, I need this resolved asap or ill be taking my business elsewhere, my contact no ***
Helpful (0)
Replies (15)0
Replies (15)
Standard Bank's replyOfficial
02 Aug 2023, 13:42Hi Lennon
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Aug 2023, 13:42
Official
Hi Lennon
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
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Lennon S's updateReviewer Update
02 Aug 2023, 14:51Still no call ????
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Lennon S's update02 Aug 2023, 14:51
Reviewer Update
Still no call ????
Standard Bank's replyOfficial
02 Aug 2023, 15:04Dear Lennon
Our team is still looking into this matter.
We will be in touch with further feedback.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
Our team is still looking into this matter.
We will be in touch with further feedback.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Aug 2023, 15:04
Official
Dear Lennon
Our team is still looking into this matter.
We will be in touch with further feedback.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
Our team is still looking into this matter.
We will be in touch with further feedback.
Sorry for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
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Lennon S's updateReviewer Update
02 Aug 2023, 15:07Thank you.
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Lennon S's update02 Aug 2023, 15:07
Reviewer Update
Thank you.
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Lennon S's updateReviewer Update
02 Aug 2023, 15:16Just to let you know my 3 pay slips were updated on the system at the branch
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Lennon S's update02 Aug 2023, 15:16
Reviewer Update
Just to let you know my 3 pay slips were updated on the system at the branch
Standard Bank's replyOfficial
02 Aug 2023, 15:20Dear Lennon
Thank you for your patience and understanding.
Our team will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for your patience and understanding.
Our team will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Aug 2023, 15:20
Official
Dear Lennon
Thank you for your patience and understanding.
Our team will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for your patience and understanding.
Our team will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
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Lennon S's updateReviewer Update
03 Aug 2023, 08:07is there any feedback ???
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Lennon S's update03 Aug 2023, 08:07
Reviewer Update
is there any feedback ???
Standard Bank's replyOfficial
03 Aug 2023, 08:15Good Day Lennon
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 08:15
Official
Good Day Lennon
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
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Lennon S's updateReviewer Update
03 Aug 2023, 10:32Still waiting how long does this take
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Lennon S's update03 Aug 2023, 10:32
Reviewer Update
Still waiting how long does this take
Standard Bank's replyOfficial
03 Aug 2023, 11:04Hi Lennon
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Aug 2023, 11:04
Official
Hi Lennon
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Aug 2023, 09:43Hi Lennon
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply04 Aug 2023, 09:43
Official
Hi Lennon
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
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Lennon S's updateReviewer Update
20 Feb 2024, 08:17Same story once again
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Lennon S's update20 Feb 2024, 08:17
Reviewer Update
Same story once again
Standard Bank's replyOfficial
20 Feb 2024, 08:47Good day Lennon
Thank you for taking our call.
We have sent an urgent request for an update on your application.
Please be on the lookout for a call from one of our service consultants.
Warm regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We have sent an urgent request for an update on your application.
Please be on the lookout for a call from one of our service consultants.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Feb 2024, 08:47
Official
Good day Lennon
Thank you for taking our call.
We have sent an urgent request for an update on your application.
Please be on the lookout for a call from one of our service consultants.
Warm regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We have sent an urgent request for an update on your application.
Please be on the lookout for a call from one of our service consultants.
Warm regards
Standard Bank Hello Peter Team
***
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Lennon S's updateReviewer Update
20 Feb 2024, 09:35Still no call
LS
Lennon S's update20 Feb 2024, 09:35
Reviewer Update
Still no call
Standard Bank's replyOfficial
20 Feb 2024, 09:40Good day Lennon
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Feb 2024, 09:40
Official
Good day Lennon
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***