CC
Corne C
1 reviews | Active since May 2016
20 May 2022, 08:49
Poor service
I app**** online for a bond switch. Received a call from a completely uninterested person on Monday, asking whether I found a place to buy blah blah. I asked her to phone me back after an hour, as I am in an open plan office. She never called back, and up to now, no communication whatsoever from Standard bank regarding my application or the process. The bigger picture is I will move my bank account etc to the bank having my bond
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Standard Bank's replyOfficial
20 May 2022, 15:35Good day Mrs Corne Coertze
We apologize for the service you received from the banker that contacted you on Monday.
We assure you that as an organization we are committed to providing the best possible service.
We have escalated your request and you will receive a call to process your application.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We apologize for the service you received from the banker that contacted you on Monday.
We assure you that as an organization we are committed to providing the best possible service.
We have escalated your request and you will receive a call to process your application.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply20 May 2022, 15:35
Official
Good day Mrs Corne Coertze
We apologize for the service you received from the banker that contacted you on Monday.
We assure you that as an organization we are committed to providing the best possible service.
We have escalated your request and you will receive a call to process your application.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We apologize for the service you received from the banker that contacted you on Monday.
We assure you that as an organization we are committed to providing the best possible service.
We have escalated your request and you will receive a call to process your application.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***