Poor service

I had the misfortune to deal with the call centre credit card division. I had a previous complaint and although the email from Mr Rezaa Adams (Manager) said I could contact him, he never responded. I requested recordings to be listened to in the Branch and I never agreed to the goodwill gift. When posed the question if I should rather close the credit card that I had for more than 10 years he simply said its up to me. Shame on Standard bank for letting my query and frustration continue from 9 Jan 2023 until 16 Feb 2023. (This all due to ***** that took place in the credit card division) 10 years as a loyal client wasn't enough to receive good service

You have officially lost me as a client.

The only person since the 9th of Jan that followed through was Refilwe that closed my account.