1 reviews | Active since Dec 2023
Poor Service
Shocking service, when all im trying to do is amend a OTP from mobile to an email. 3 visits to the Table view branch. The first time after waiting for 30 minutes, with 1 person serving, i asked to see the Manager. After waiting for the Manager i left. The second visit I was told by the Consultant that I would need to call the helpline, I couldnt be assisted in the Branch. We then went to the phone and i was over 100th in the queue! I left after 45 minutes. The 3rd visit wouldve been the last straw. I held on (again being over 100th in the queue) finally spoke to someone, who said the consultant in the branch could sort this. I then had to call the consultant to the phone, where they resolved what needed to be done. Over an hour in the branch. What a fiasco, even Government Departments seem more efficient. Sorry Standard Bank, i've been with you for almost 33 years and have serious misgivings about where you are heading...
We appreciate you taking the time to bring this matter to our attention. We are truly sorry for the inconvenience you experienced during your recent visit to our branch. Delighting our customers and providing prompt assistance is always our top priority, and we understand how frustrating it can be to wait for an extended period. We apologise for not meeting your expectations and assure you that we take your feedback very seriously. We would like to investigate this matter further to identify the root cause of the long waiting hours and the factors contributing to your poor customer service experience.
Rest assured that improving our service and ensuring a smooth and efficient customer journey is of utmost importance to us. We continuously strive to enhance our processes, optimise staffing levels, and implement measures to reduce waiting times. Your feedback will greatly assist us in making necessary improvements to avoid such issues in the future.
We look forward to resolving your concerns and serving you better in the future.
Kindest regards
Standard Bank Hello Peter Team
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We appreciate you taking the time to bring this matter to our attention. We are truly sorry for the inconvenience you experienced during your recent visit to our branch. Delighting our customers and providing prompt assistance is always our top priority, and we understand how frustrating it can be to wait for an extended period. We apologise for not meeting your expectations and assure you that we take your feedback very seriously. We would like to investigate this matter further to identify the root cause of the long waiting hours and the factors contributing to your poor customer service experience.
Rest assured that improving our service and ensuring a smooth and efficient customer journey is of utmost importance to us. We continuously strive to enhance our processes, optimise staffing levels, and implement measures to reduce waiting times. Your feedback will greatly assist us in making necessary improvements to avoid such issues in the future.
We look forward to resolving your concerns and serving you better in the future.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for the details.
Our consultants will reach you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
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Thank you for the details.
Our consultants will reach you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Please note that we are attempting to reach you on your mobile and sadly could not get hold of you. Please let us know when we can contact you (SA time) so that we can be able to assist with the OTP Change.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Please note that we are attempting to reach you on your mobile and sadly could not get hold of you. Please let us know when we can contact you (SA time) so that we can be able to assist with the OTP Change.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team