POOR SERVICE

On the 21st of Oct the ATM took my bank card and I stopped it immediately. I then got a receipt at the ATM stating ''your card has been stopped and a new card has been ordered for delivery to: Branch does not exist and will be delivered in 5-7 working days.''

On Monday the 25th of Oct, I contacted the call center to require a change in delivery of my card to avoid delays in receiving my card because I need it. I spoke to a guy but I forgot his name, he had told me that the card was ready and confirmed that it will be delivered to the branch I requested the card to be sent to which is Randfontein Branch (Village square) which is closer to me since I do not stay in Potchefstroom anymore. This morning the 26th of Oct I received a message which reads ''Your CHEQUE card has been delivered to CACHET PARK SERVICE CENTRE branch and I should go collect it''.

I am failing to understand why was it sent to that place, I didnt even know the place so I had to google it only to find that it is Potch. I tried calling the bank again this morning but my airtime got cut because their consultants are busy. Can my card be delivered to RANDFONTEIN as per my request.